Case Study: Call Canna helps Ivy Hall launch their dispensary brand by handling all off-site customer support from day one. Background: Call Canna is a black-owned contact center specializing in serving businesses in the cannabis industry. The call center takes the trouble of customer service and experience out of the business’s hands by handling …
The impact of cannabis legalization on the black market for cannabis has been mixed. The black market has shrunk significantly in some states, such as Colorado and Oregon. While in other states, such as California, the black market has remained relatively stable or even increased. Some studies have shown that the black market for cannabis …
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The cannabis industry is growing rapidly, and with it, the demand for knowledgeable and experienced customer service professionals. As more and more people become interested in cannabis, they also seek more information about the available products and services. This means that cannabis businesses need to be able to provide their customers with accurate and up-to-date …
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The cannabis industry is growing rapidly, and new challenges for customer service come with that growth. This article will discuss the industry’s most common customer service challenges and how businesses can overcome them. Lack of Knowledge One of the biggest challenges in the cannabis industry is the lack of product knowledge. Many customers are new …
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Artificial intelligence (AI) is rapidly changing how businesses interact with customers. AI-powered chatbots, virtual assistants, and other technologies automate tasks, resolve issues, and provide personalized experiences. AI can change customer service through: 24/7 availability: AI chatbots can be available 24/7, meaning customers can get help with their questions or issues any time of the …
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