The best customer support is support that never ends: multiple channels, one single, ongoing conversation.
Call Canna enables you to support your customers no matter where they come from.
Phone | Live Chat | Email | Social Messaging | Review Management
Call Canna is the only Cannabis contact center that manages conversations across different channels, be it Email, Chat, Phone, or Social Messaging, in one single, continuous thread for each customer.
This gives our agents far more context, leading to less repetition, faster responses, and a radically personal approach for returning customers.
Cost Effective And Without Compromise
people say you get what you pay for, and we agree.
Contact center support, when done right, is one of the few industries where you can get more for less by leveraging high-quality offshore talent. Our agents have college degrees, previous contact center experience and are provided with a competitive compensation and benefits package.
As a US-based company, we understand the caliber of sales and customer support your business requires. That’s why we curate the best talent we can find in a global marketplace at a cost that will leave more room for your business to thrive.
- Agents work with your in-house e-commerce platform (Dutchie, Jane, Sweed, etc)
- Trained by Seed Talent in Cannabis product knowledge, State regulations and brand knowledge
- Work with your team on SOP development or build that out depending on your needs
- Full, around-the-clock coverage
- Weekly and Monthly reporting
- HIPAA Compliant
- Agents work with your in-house CRM
- Trained by Seed Talent in Cannabis product knowledge, State regulations and brand knowledge
- Work with your team on SOP development or build that out depending on your needs
- Full, around-the-clock coverage
- Weekly and Monthly reporting
“As the Cannabis industry continues to evolve, standing out is important. We’re all more or less selling the same thing–so the difference that makes the difference is the customer experience. That’s where we come in.”
Donald Spann – Founder of Call Canna
