Case Study: Nature’s Grace and Wellness Client: Nature’s Grace and Wellness (operating Trinity, Bud and Rita’s, and OK Cannabis dispensaries) Interviewee: Roger Dillman, Head of Retail Challenge Nature’s Grace and Wellness operates a growing network of dispensaries where answering the phone is non-negotiable. However, call volume is unpredictable—sometimes overwhelming, other times minimal. The company had …
The cannabis industry has been growing rapidly for a decade. Retail sales in Colorado alone topped $1 billion in 2018, and many other states are expected to follow suit in the 2020s. As more consumers buy legal marijuana products, retailers need to develop the expertise to serve their customers effectively—and that means providing great customer …
Cannabis Retail Basics: How customer support boosts your business processes Read More »
Did someone say Weed? Pot. Weed. Dope. Ganja. Mary Jane. Hash. Skunk. Blunt. Bo-Bo. Dinkie Dow. Hot Stick. Buda. Beast. Name it as you wish, but one thing is for sure – in 2022 the taboos are being broken. Once a heavily satanized item, now a mainstream business model for many people, among them celebrities, …
