Nature’s Grace Case Study
Case Study: Nature’s Grace and Wellness Client: Nature’s Grace and Wellness (operating Trinity, Bud and Rita’s, and OK Cannabis dispensaries) Interviewee: Roger Dillman, Head of Retail Challenge Nature’s Grace and Wellness operates a growing network of dispensaries where answering the phone is non-negotiable. However, call volume is unpredictable—sometimes overwhelming, other times minimal. The company had …
